Frequently Asked Questions (FAQ)
1. How long does delivery take?
Orders are processed within 1–2 business days.
Estimated delivery time is 6–9 business days, depending on your location.
2. What are the shipping charges?
₹75 for prepaid orders.
₹150 for Cash on Delivery (COD) orders.
3. Do you offer Cash on Delivery (COD)?
Yes, COD is available on eligible orders across India.
4. Can I cancel my order?
Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.
To cancel, contact us immediately with your order details.
5. What is your return policy?
We accept returns only for damaged or incorrect products.
Return requests must be raised within 14 days of delivery.
6. Who pays for return shipping?
For approved damaged or incorrect items, PryBeauty bears the return shipping cost.
7. How long does it take to receive a refund?
Refunds are processed within 5–7 business days after return approval and inspection.
8. How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
9. What if I receive a damaged or wrong product?
Contact us within 14 days of delivery and provide clear photos or an unboxing video. We will assist you with the return or replacement process.
10. How can I contact customer support?
Contact Information
Website: prybeauty.com
Store Name: PryBeauty
Address: Gate No 7, BMC Market, Shop No 82, Malvani, Malad West, Mumbai, Maharashtra 400095, India
Phone: +91 7208829676
Email: support@prybeauty.com
Customer Service Opening Hours
Business Hours: Monday – Saturday: 10:00 AM – 5:00 PM
Time Zone: Indian Standard Time (IST)
Response Time: We respond to emails within 24 hours during business hours.